Support and Service

Global Support

Axiomtek maintains a global network of international subsidiaries and distributors representing the Axiomtek brand in more than 40 countries. To maximize service efficiency, Axiomtek employs an international service network. The worldwide technical support and sales service among the 13 offices located in Taiwan, America, Europe, and China ensure prompt service to customers.

Through our global network of international subsidiaries, customers gain fast service and the best pricing. Each project is fully supported by a group of experienced Engineers, Mechanical Engineers, Field Application Engineers, and sales coordinators from our worldwide offices. From concept to design, Axiomtek provides a comprehensive set of services to help you shorten your product development cycle and help you speed up the "Time to Market" to gain a competitive edge. It has never been this easy to develop a project! With years of experience and knowledge, Axiomtek is your best partner in the industry application field and brings you complete satisfaction throughout the entire project.

Technical Support

Outstanding technical support is important to Axiomtek. We organized a customer service department that is composed of technical support professionals from our headquarters as well as team members from global regions, providing real-time technical support with professional knowledge. Customers also can get real-time updated information such as manuals, drivers, and BIOS through our download center.

eRMA Service

Axiomtek's online eRMA offers nonstop RMA service. Customers can access the eRMA section to obtain the most updated information on repair and also print test reports directly. All RMA tracking information is available to view online. This is simple to use and is available online, 24 hours a day, 7 days a week..

Quality Assurance

Axiomtek is an ISO9001, ISO14001, ISO13485, and TUV certified company. We maintain strict quality standards in our manufacturing processes, and ensure products go through rigorous quality checks at every stage of production. As a global citizen, Axiomtek is committed to providing green products that are compliant with WEEE and RoHS regulations.

Software Services

To optimize system resource demand, reduced TCO (Total Cost of Ownership), improve system reliability and system design TTM (Time-to-Market); Axiomtek established the embedded OS service force in 1999. As a platform concept, Embedded Computing Platform combines two elements; a hardware SBC body and an embedded OS soul which constitute the perfect match for many target applications.

OEM & ODM Services

Axiomtek specializes in OEM and ODM projects. We have experience, capability, and R&D resources to make any OEM and ODM integration a glowing success!