Global Support
Axiomtek maintains a global network of international subsidiaries and distributors representing our brand in more than 60 countries. Our sales and technical support resources are seamlessly accessible to our OEM customers and channel partners alike through 15 Axiomtek offices located in Taiwan, Japan, China, Thailand, Malaysia, Italy, Germany, the UK, and the USA.
Maintaining an in-region pre and post-sales customer support infrastructure is important to us. Your project has time-sensitive demands. As such, you can expect our seasoned field application engineers and sales representatives will enhance your experience with Axiomtek. From product development throughout the extended life of your project, we strive to provide a superior product at a competitive price, backed by an unwavering goal to be your best supplier of embedded computer technology.
Technical Support
Outstanding support is what Axiomtek takes pride in. Our customer service department is composed of technical resources at our Taiwan headquarters as well as in global regions, providing real-time answers and documents such as user manuals, sample drivers, product life cycle and road maps, BIOS updates, and test reports.
Long-Term Availability
We know that long-term availability is one of the most important factors of consideration when our customers are making product development decisions. Extending the product life and ensuring resources and parts are available throughout the life cycle is critical to success. Our products are manufactured to last. Designs are vetted and components are selected to ensure the finished product yields a long and stable life. Second sources on critical components are identified and tested for compatibility in the event they are needed. We have a history of providing support and ensuring parts availability beyond 7 years. With recent embedded microprocessor technology advancements that offer extended life and availability of 15 years, in many cases, our products can offer the same lifespan.
During the active life of the Axiomtek product, all software and firmware updates, along with any repairs, are covered under a 2-year warranty policy from the date of shipment. The standard warranty can be extended for up to 3 additional years for a total of a 5-year warranty period. Our End-of-Life notification process provides customers with 12 months of notification whenever possible to allow for last-time buy commitments and the requalification of replacement parts. After the product has finally been declared end-of-life, and production has ceased, extended technical support and product repairs will continue as long as original replacement parts are available. Repairs for discontinued products will be quoted upon request on a time and material basis. For more detailed information on Axiomtek’s Product Life Management policy, please contact your in-region sales representative.
eRMA Services
Axiomtek's online eRMA offers easy access to RMA services. Containing a wide range of test reports, our eRMA site provides customers with the most updated repair information. All RMA tracking information is available for viewers online. It is simple to use and is accessible online, 24 hours a day, 7 days a week.
Quality Assurance
Axiomtek maintains a stringent suite of ISO certifications, including ISO 9001, ISO 14001, ISO 13485, ISO 17025, and ISO 45001 certificates. Strict quality standards are maintained throughout our engineering and manufacturing process. As a global citizen, we are committed to providing green products that are compliant with WEEE and RoHS regulations. For more information, please refer to the Axiomtek WEEE, RoHS and REACH Compliance Statements.
Conflict Minerals
Axiomtek recognizes and is sensitive to any business activities and products that may impact a country’s culture or environment. Furthermore, we adhere to the Conflict Mineral Compliance. As such, we undertake the following responsibilities: “All products and packaging thereof do not contain conflict minerals from Congo, its neighboring counties, or any armed-conflict areas within the geographic territories of these countries”. For more information, please refer to the Agreement of Non-Use of Conflict Minerals.
Information Security Policy
Axiomtek has obtained the certification of ISO/IEC 27001:2022, Information Security Management System (ISMS). This initiative involves establishing a dedicated cybersecurity organization and implementing appropriate management procedures to ensure the confidentiality, integrity, and availability of the company's information assets. Additionally, there is a strong emphasis on safeguarding user and customer data privacy, enhancing security measures, improving system availability, and building trust. For more information, please refer to Axiomtek's Information Security Policy.
OEM & ODM Services
We have the experience, capability, and R&D resources to make any OEM or ODM project a success! Axiomtek is a versatile turnkey design and manufacturing company that has the ability to bring your concepts to reality. We work with engineers, product managers, supply chain specialists and executives in a highly focused effort to deliver industry-level products and services to you. Once a specification is provided, a proposal including a full scope of work, schedule, any NRE’s, prototype costs, and recurring per-unit estimates will be generated. Our project team will work with you until you are satisfied that all original design requirements are met, and the product performs exactly to your expectations. From Computer-on-Modules, custom baseboards and SBCs, to embedded systems and application-ready platforms, Axiomtek's OEM & ODM services are the perfect fit for your outsourcing strategy.
